Unhandled intent is used to catch incoming intens, which can't be found inside your
handler. If you've created a Dialogflow agent before you might have seen the
Default Fallback Intent which is automatically mapped to the
Unhandled intent as well.
The Jovo Framework will look for the requested intent inside the current state first. If it can't find the intent there, it will go on searching for intent in the next outer scope and so on. You can stop that process using the
Unhandled intent inside a state.
Let's say the incoming request contains a
PlayIntent, but we're currently in the
DoNotPlayState which does not have a
PlayIntent, but globally there is one. Without the
Unhandled state, the system would jump to the global scope and map the request to the
PlayIntent. But with the
Unhandled intent it would catch the request and remain in the current state:
There is also the possiblity to have nested states in which case the intent will be mapped to the first
Unhandled intent it comes across:
Unhandled intent is the last line of defense. Any requested intent, which can't be found in any of the states, which also do not have
Unhandled intents themselves, will be mapped to the global
Let's say the requested intent is called
PlayIntent, but we don't have that intent neither in one of our states nor in the global scope. In that case the intent will be mapped to the global
Unhandled intent, because there's also no
Unhandled intent in one of the states to catch it before that.
The Jovo framework also provides the possiblity to define intents, which won't be mapped to the
Unhandled intent no matter what. It allows you to make sure that the intent will be always caught globally.
You can define these intents inside your app's config,
config.js the following way:
Let's say we have the configuration above and the app is currently inside
StateOne and the
HelpIntent was requested, but that intent was not defined inside
StateOne. Instead of the request being mapped to the
Unhandled intent inside
StateOne, the global
HelpIntent will be used.