Privacy Policy

Effective date: May 24, 2018

Last updated at: Aug 16, 2018
Provided by:
Linked Experiences, Inc. ("Jovo", "we")
29 Little West 12th St, NY 10014 NY

General Information

We at Jovo value privacy and the control over your own data. In fact, this is why we chose to make most of our services available open source and don't require you to create a user account to access them.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. The company behind Jovo is Linked Experiences, Inc., a Delaware corporation. We may change this privacy policy from time to time when we update our tools. If you have any questions regarding your privacy, please don't hesitate to reach out to privacy@jovo.tech.

Jovo offers a variety of services that are listed below, collectively referred to as the “Services.” This policy applies to all Services and where we are acting as a Data Controller with respect to the personal data of our users. For content and data that you upload to or make available through one of the Services (“User Content”), you are responsible for ensuring this content is in accordance with our Terms of Service, and that the content is not violating other users’ privacy.

Information Collection And Use

We only collect the information that is necessary to improve our Services. For each of them (listed below), a detailed description of the collected and used data is provided in this privacy policy.

Your Rights

We care about your rights and want to make sure you feel comfortable using our services:

  • Right to be forgotten: For any of our Services, we offer to delete any data we collected and stored about you upon request to privacy@jovo.tech
  • Right to object: You may opt out of any Services we offer
  • Right to rectification: You are able to update your information either directly in our Services or upon request
  • Right of access: Upon request, we can provide any information we are holding about you
  • Right of portability: We export your account data at any time upon your request

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

Jovo Services

Jovo offers several services and collects several different types of information for various purposes to provide and improve our tools. Right now, none of the Services requires users to create accounts in a registration process.s

In the following sections, find more information about the types of data we collect for each service.

Jovo Website

In the following sections is a description of the data collection and usage on our website www.jovo.tech.

Cookies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Google Analytics

This website uses functions of the Web analysis service Google Analytics. The legal basis for the use of Google Analytics is Art. 6 Abs. 1 S. 1 lit. f DS-GVO. You can find out how long the data will be stored by clicking on the link above: https://support.google.com/analytics/answer/6004245?hl=en. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

You can find more information on the handling of user data with Google Analytics in the Privacy Policy of Google: https://support.google.com/analytics/answer/6004245?hl=en.

The information generated by the cookie about your use of this website (including your IP address) will generally be passed on to a Google server in the US and stored there.

Newsletter and Mailchimp

If you wish to subscribe to our newsletters or special promotions, we ask for contact information such as name and e-mail address. We will not sell, share, or rent this information, for commercial purposes, to any third party person or organization who is not directly supporting the operations of our company.

For this, Jovo uses Mailchimp, a newsletter service that openly cares about the protection of privacy. You can find more information on the handling of user data with Google Analytics in the Privacy Policy of Mailchimp: https://mailchimp.com/legal/privacy/.

Disqus

In the comments sections of our documentation or blog, we use Disqus, a commenting service. You can find more information on the handling of user data with Google Analytics in the Privacy Policy of Mailchimp: https://help.disqus.com/terms-and-policies/disqus-privacy-policy.

Audio Converter

The Jovo Audio Converter allows you to upload audio files to convert them to a format that works with the audio requirements of Amazon Alexa. This converted audio files are then stored on our servers for 24 hours for you to download and use in prototypes. After these 24 hours, the files are automatically deleted from our servers. We don't listen into any of the audio files and don't share the content with any third parties without your explicit permission.

If you want to see your files deleted before the 24 hours time window, please reach out to privacy@jovo.tech with the link to the file. We will process your request as soon as possible.

Display Template Editor

The Jovo Display Template Editor allows you to upload image files to bring them into the right format that works with display templates for visual devices such as Amazon Echo Spot and Amazon Echo Show. These image files are then stored on our servers for 24 hours for you to download and use in prototypes. After these 24 hours, the files are automatically deleted from our servers. We don't look at any of the image files and don't share the content with any third parties without your explicit permission.

If you want to see your files deleted before the 24 hours time window, please reach out to privacy@jovo.tech with the link to the file. We will process your request as soon as possible.

Jovo Framework

The Jovo Framework is a free and open-source development library that you can download and use in your on code. We do not collect any usage data for the framework.

Jovo CLI

The Jovo CLI is a free and open-source command line interface that allows you to create new Jovo projects and deploy those to both the Amazon Alexa and the Google Assistant platform (with Dialogflow).

When you create a new project with the jovo new command, you can specify a template (see the Jovo Template Directory here) that is then downloaded from the template engine on our server. To learn more about the popularity of those templates, we store the following information: The time of the download, the name of the template, and the location of the download (we don't store your IP address, which would allow us to track individual usage over time, and instead derive the location, e.g. New York, NY, from it to keep the data anonymized).

When you run the Jovo local server with the jovo run command, the Jovo Webhook is executed. More about this in the next section.

Jovo Webhook

The Jovo Webhook is a free tunnel service that allows you to prototype locally without having to upload your code to a server all the time.

Jovo Webhook URLs look like this https://webhook.jovo.cloud/[unique-id]. The unique ID is automatically generated the first time a Jovo project is initialized, and stored to a file in .jovo/config in the $HOME directory of your computer. There is no account created by using the Jovo Webhook and we're not storing any personal data. You can always change the unique ID by editing the config file.

To be able to find potential bugs, we store very little information that is sent through the Jovo Webhook: The ID, the type of the request (Alexa or GoogleAction), and the time. If you wish, you can access (and even delete) all information that is stored to your unique ID by going to jovo.tech/webhook/logs/[unique-id].

Jovo Debugger

The Jovo Debugger is a free browser-based service that lets you debug your voice apps with visual feedback.

The service is based on the Jovo Webhook and can be accessed with your unique webhook link.

We don't store any additional information than the data that is listed in the Jovo Webhook section above. The service allows you to import your existing language model and display requests, responses, and other information. However, all data is deleted immediately after closing (or refreshing) the page.